What you need to know about our tags
All of our ID tags are made to order, so you are guaranteed something totally unique for your furry friend, as no two tags are ever exactly the same. The majority of our tags are made out of aluminium, which is a very soft metal. Over time you will find that this will wear slightly, and gain a few impressions and scratches from all of your adventures, but we feel this just makes them more unique, like a little memory of all the places you’ve been. All of our tags are created using a method called metal stamping, where we hammer each letter, number and item onto the metal. We then fill these impressions with enamel. The process can be very time consuming, although it does mean the impressions made on these tags will last a lot longer than the traditional engraving. We’ve put this page together with some information, advice and top tips to help you care for your tag, and to help you along when placing your order with us.
Details on the Back
All of our tags come with the option to add any details you’d like to the back. Adding these details doesn’t affect the design on the front of your tag, save for maybe a couple of dimples that aren’t really noticeable. The UK law states that dog ID tags should have The owners name and address on the back, our usual recommendation for this is your surname, house number and postcode. A lot of people also like to have their phone number on the back as well, and it is recommended, even though it’s not a requirement. We know not everyone likes to have all of these details on their decorative tags, so we leave it completely up to you what you’d like us to put on there, however we do recommend having an extra tag with these details on alongside your more decorative one. Below is an example of what we can fit on the back, this is the most we can fit, and with the smaller discs we offer we can fit less. Our recommendation is to limit yourself to three Iines of text, we find these fit perfectly and have all the required info on them.
When ordering your tag you’ll be asked what kind of hardware you’d like. Hardware is what attaches the to tag to the collar, and we have two options: Lobster Clip and Split Ring, as well as four colour options: Silver, Brass, Copper (Rose Gold) or Black. All of our tags will give you the choice of either a split ring or a lobster clip, but only certain tags will allow you to choose the colour of the hardware, as we have put specific colours with certain designs because they match well. Both options are quite strong and lobster clips do give you the ease of changing the tag between collars, although they don’t always fit around the thicker D rings on some collars. If you’re unsure which to choose we have an option to order either split rings or lobster clips as an extra, so if you try one and it’s not quite right you have the other there ready for you. Below you’ll find examples of each of the options.
We also offer larger trigger clips as add ons to your order. These would be used in place of lobster clips, as our usual cups do not always fit around larger D rings on collars. They come in three sizes: small, medium and large, as well as all the colours above (medium size in copper/rose gold is currently not available). These have to be added on as an eta to your order, due to the cost of getting them in. You can find them in the extras section of our shop. See the images below for a good look of the trigger clips.
Certain tags we have will have the option to choose which font you’d like from our options. This will also be a choice if you’re placing a custom order. We currently have four fonts in a 3mm size (Juniper, Newsprint, Celtic and Mocha Latte), which is our standard size for fonts, one font which is slightly smaller (Hydrus Lowercase which is 2.5mm) and four slightly larger (Varsity which is 6mm, Lollipop, Willow and Roseroot Cottage) which are both 4mm, although Lollipop sits bigger than Willow). We do also have a standard 1.5mm font for those longer quotes and details to put on the back, but this isn’t a standard font we offer, but may be offered if you’re emailing for a custom order. Below there are some examples of each of the fonts we have, so you can see them how they’ll appear on the tags.
Aluminium is the main metal we use in our tags. It is a soft metal which makes it perfect for making those lovely, intricate designs. Because of this we can also make all of our impressions very deep, which means they should last longer. Although aluminium is great for stamping it does wear much easier than other stronger metals. Over time it will gain little dents, scratches and marks, and may even change shape a little. When used with a double tag or a charm you will notice slight wear where the other disc or charm rubs on the Aluminium disc. All of our aluminium discs, no matter what shape, are a minimum of 2mm in thickness, meaning the slight dents you get from your details on the back are very minimal.
Although copper is still technically a soft metal, it is much stronger than aluminium, and has a lovely colour which is reminiscent of rose gold. Over time copper will tarnish slightly, change colour and possibly one it’s shine. Like aluminium it does age, although with using a good metal cleaner you can keep it looking fresh. All of our copper tags are tumbled and polished, which means they’ll be super shiny when you get them, although they may have a few small scratches from where we have worked on them, but these will not be majorly noticeable. Our basic copper discs are 1.2mm in thickness, meaning you can see the dents left by the details on the back on the front side. When this is the case we will put your details around the edge of the tag so the marks do not interfere with the design. If you wish to not see these marks, please select a chunky copper tag, these will be 2mm in thickness. Although do remember this will make the tag a bit heavier. Our copper flowers and bone shapes are always 2mm in thickness. Copper tags also look great with white enamel
Brass is our strongest metal other than stainless steel. Brass is guaranteed to keep it’s shape and not tarnish over time. You may find the colour will fade over time as the metal ages, but it can be cleaned up with some metal cleaner like brasso to bring back some of its shine. All of our brass tags are tumbled and polished, which means they’ll be super shiny when you get them, although they may have a few small scratches from where we have worked on them, but these will not be majorly noticeable. Our basic brass discs are 1.2mm in thickness, meaning you can see the dents left by the details on the back on the front side. When this is the case we will put your details around the edge of the tag so the marks do not interfere with the design. If you wish to not see these marks, please select a chunky brass tag, these will be 2mm in thickness. Although do remember this will make the tag a bit heavier. Our brass flowers and bone shapes are always 2mm in thickness. Brass tags also look great with white enamel
STAINLESS STEEL & NEOCHROME
Our stainless steel tags are the toughest tag we offer. These tags should not tarnish nor ever change shape, our neochrome stainless steel tags may wear a little overtime, as th neochrome look is only a coating, but the design and details should remain perfectly intact. They will sometimes get small scratches on the surface from prolonged use, but if you’re looking for a tag that will last this is the tag for you. Stainless steel is an incredibly shiny metal, so the designs on them will not always be the easiest to see, unless they are on our neochrome stainless steel tags. Due to how tough these tags are we only have a limited supply of fonts and design stamps that can be used on them, which unfortunately means there are less options when designing something custom. Stainless Steel tags should be fine with a bit of a wipe when they get dirty. We recommend the use of white enamel on our neochrome tags.
Turnaround Time & Delivery
Our turnaround time on tags is 1-3 weeks, during busier periods this will lean towards the longer end. All of our tags are made to order, so the process can be quite time consuming and we want to make sure that you receive a great quality product. Parcels are sent Royal Mail first class and should arrive on the next working day, although sometimes delays can happen, so please allow up to 10 working days for it to arrive (this does not include weekends or bank holidays). International parcels should arrive within 5 working days, but can take up to 25 working days if there are delays.
During this time we are facing a number of delays due to our supplies not turning up on time and a high number of orders, meaning our turnaround time is currently at 3 weeks, although we are working hard to get this lower. The postal service are also struggling currently, so your parcel may face delays. We appreciate your patience at this difficult time.
If you can’t quite find what you’d like on our shop we can also offer completely custom designs. We have options on our store for creating your designs, which are located here under custom orders, or alternatively you can always email us with your custom design request and we can see what we can do.
Cleaning and Care
As most of our tags are made of aluminium, which is a very soft metal, it can gain scratches and little dents over time, but this just makes it more unique. There are ways in which you can take care of your tags to make them last as long as possible, or give them a new lease of life if they’re looking a little lacklustre.
To keep your tag looking its best make sure it’s wiped down with a soft cloth after every walk. This gets rid of any pesky dirt or water residue. If you find your tag getting a little tarnished or dirty you can use some metal cleaner like Autosol to brighten it up again. When surface scratches start to appear you can use some fine steel wool to buff them away, just remember to use it gently across the whole tag to keep an even finish. Autosol and ketchup can also help this. Finally, if the designs start to fade a little, you can touch them up with a sharpie. Just make sure to wipe over it immediately with a soft damp cloth to remove any excess.